Quality and Great Customer Service
This is the nicest grill I have ever owned and I can't believe it really is only about $100 more than the last grill I had which was a total piece of junk. It is really nice quality made. It heats evenly and quickly and is really much larger cooking area than I thought. Its perfect.
I put the entire thing together on my own and I'm a pretty petite woman. It was nowhere near as complicated to assemble as I thought. However I could not locate the knobs for the grill (dials) or the handle for the door. I re-checked every box maybe it was there and the kids conveniently "relocated" it or it was missing in the first place (which I believe). I called Ducane a few questions later they shipped out what was supposed to be 3 knobs and 1 handle only got 1 knob. Tried again only one knob. 3rd time is the charm and the woman I talked to the last two times said she would have the error corrected to reflect the proper part. Really their service was amazing and I'm thrilled with the grill. I splurged on a nice Ducane cover I'm glad I did but this baby will get a parking space in the garage come winter I'm in love with it!More detail ...
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